KUBRA Partners with Eversource to Keep Customers Informed With Two-Way Text Messaging


KUBRA, the leading provider of customer experience management solutions, has partnered with Eversource Energy to expand the information provided to customers about outages. In July, Eversource launched updates to its KUBRA Notifi Alerts and Preference Management system. The updates further enhance communications between Eversource and its customers by adding two-way SMS text messaging and proactive communications about planned outages to its state-of-the-art customer communications system.

The addition of Notifi two-way text messaging means that Eversource customers can now report outages without calling into the Eversource call center. To register, users can simply text…



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